Couldn’t agree more establishing direction helps both parties and the outcome

The Pinstriped Suit

I recently ran into a situation where I was dealing with a client who disagreed with my approach to a project. We discussed the challenges over a few days and it eventually culminated in a very heated argument on a friday afternoon. After the conversation, the client backed off stating that my demeanor was too direct and confrontational and had decided to work with another strategist.

So this brought forth a question in my mind:

“Which is truly more important, the relationship or the tangible results?”

I’ve spent a long time working for clients who seek metrics, KPI’s, ROI and tangible solutions to business problems. Working on a diverse amount of projects has allowed me the opportunity to develop strong recommendations with a strong emphasis on tangible results. Although I’ve always been heavily focused on customer service, I’ve had this mentality that the results should speak for themselves regardless of…

View original post 365 more words

Advertisements